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Returns Policy

Before returning items to us, please contact us quoting your order number and reason for return. If any goods received by you are in a faulty or damaged condition, your refund will include outward and return postage and packaging costs.

All purchases are covered under The Consumer Contract Regulations.

Once the goods have been sent you will need to arrange and pay for the return delivery. We suggest insuring the goods against loss or damage. The goods must be unused and be received in a resaleable condition including all accessories, packaging etc.

A refund of all monies including the initial postage and packing charges will be made upon receipt of the returned goods and within 30 days of cancellation. However, if the goods are not returned at your cost, we will arrange for a courier to collect them. The cost of this collection will be deducted from your refund.

Can we return any of our purchases?

If you decide that you no longer want an item for any reason, please let us know within 14 days from the date you receive the item.

Note that we are not able to accept the returns unless they are damaged, faulty or for any of these reasons:  if the goods have been mixed inseparably after delivery, custom made or personalized items, perishable items or unsealed items with a protective seal due to health protection or for hygiene reasons, medicinal products or services that are dispensed on prescription.

To receive a full refund, please ensure items are returned to us in a saleable condition ( i.e. unused and undamaged). You will receive a full refund upon receipt of the returns items, excluding any delivery charges. We will refund you on the credit card or debit card used by you to pay.

Please note, this does not affect your statutory rights

How do I return the Items?

We can provide return pick-up service and it may be chargeable, please contact us to find out more about it as it will vary with circumstances. As soon as you have notified our Customer Care team about returning your items, please arrange postage to: Welcome Health Pharmacies Ltd, 205 Whitley Road, Whitley Bay, NE26 2SY or talk to one our local branches to see if we can arrange a local pick up.

How long will it take to receive the refund for my return? Will there be any deductions?

Refunds are made to the payment card, which was initially used to make the purchase, within 14 days of cancellation. Returns are not accepted on special order products. If there are any deductions they will be discussed with you.

If I return or cancel the purchased product, will the VAT amount charged earlier be refunded?

We will refund the order in full unless any direct expenses we may have incurred in fulfilling the original agreement.

Will I be reimbursed for my return product shipping costs?

Unfortunately, we are not able to cover the costs of returning items and cannot be liable for any damages incurred during transit, unless we have delivered the wrong item in which case we will cover all the costs.

Is there a preferred delivery service provider for product returns?

No return delivery provider is compulsory. However, please ensure return products are properly secured and packaged. We would highly recommend sending all returned items via a recorded delivery service.