0191 447 0780


The majority of the UK orders are delivered for £2.99 through the Royal Mail Second Class Delivery service which can take upto three or four working days. At times we use different carriers depending on the weight of the products.

Royal Mail First Class option is also available at the checkout.




Royal Mail 2nd Class


3 - 4 working days

Royal Mail 1st Class


1 - 2 working days

Prescription Delivery

We deliver prescription items across the UK using Royal Mail Second class service that can take up to 4 working days as a standard delivery option. First class deliveries are available for £3.99 BUT charges vary according to the parcel size and weight. Contact us for more information on prescription delivery services.

Our friendly pharmacy team are happy to help you with any delivery queries that you may have.

Delivery FAQs

What are the various delivery options offered by Welcome Health Pharmacies Ltd?

At checkout, you can choose from a range of delivery options, including  Standard delivery (Royal Mail 2nd Class) and Express Delivery (
Royal Mail 1st Class).

How long does it take to deliver any order?

We know how important it is to get your order quickly. We aim to dispatch your order within 1 to 2 working days of you submitting your order, though often it will be processed the same day! Once your order is packed, it is delivered using Royal Mail or courier, depending on the weight of the order – who will deliver it straight to your doorstep of the chosen address. Delivery times vary depending on the delivery service that you select at checkout.

Can a delivery address be changed after the order has been placed? How?

Delivery of the goods is done in accordance with the delivery address provided by you during the order process. If you need any changes please contact us we will try our best to help.

What happens if I am not available to receive the product during delivery?

If your order can be put through your letter box and it does not need a signature then you do not need to be in to accept the delivery. In all other cases a card will be left with instructions how to rearrange delivery or where to collect it from.

Do you ship products out of UK?

Please email us your requirements - Please note medication can only be delivered within the UK.

What happens if no order invoice is received at the time of delivery?

The confirmation email provided at the time of ordering online includes your order number, items and cost. The same email can be used as an invoice, however if you don’t receive any confirmation or invoice with parcel please contact us.

What if I do not receive my order post provided delivery date?

We strive to ensure out delivery targets are met but sadly, in some cases if we fail to do so, we are unable to accept liability of any out of pocket expenses incurred for failed or delayed orders. You are still entitled to full statutory rights.

What happens if only a part of the total order is delivered?

Depending on the location, contents and weight of your order, we may use a combination of couriers to deliver your order safely, e.g. it’s required that aerosols are delivered via a road-based courier. You will not be charged additional delivery fees if this occurs.

  • The goods will be delivered in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.

  • We are completely under no liability for any kind of delay or failure to deliver products within estimated time scales caused by circumstances beyond our reasonable control. However, in accordance with the Customer Contract Regulations, all orders are fulfilled within a maximum of 30 days or else full refund of the order placed will be issued

Can I opt for next day delivery?

Yes we offer a Next Day delivery service, which you can select it by emailing us on Please be aware that orders must be placed before the advised cut off time i.e. before 11am, to qualify for Next Day delivery and you have recieved a confirmation from us regarding the stock availability of your item/order.

Are products delivered on all days of the week? Even on public holidays?

All the delivery options exclude Bank and other public holidays

Is the product packed properly before delivery to secure unwanted damages?

Your ordered product is delivered with complete care and package to reach you safely. If you have any concerns about your delivery, please contact us.

What happens if the product is lost in transit?

If you fail to receive or track your order, please wait for maximum 15 days from dispatch before contacting us